Virtual Impact Privacy Policy

Introduction

This Privacy Policy explains how Virtual Impact (“Virtual Impact,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information submitted through our website, forms, advertisements, recruitment processes, and communication channels.

Information We Collect

Virtual Impact may collect:

• Your name
• Your email address
• Your mobile phone number
• Information submitted through inquiry, recruitment, appointment, training, event, or support forms
• Communication preferences
• SMS opt-in status and consent records
• The date, time, source, and version of the consent disclosure presented
• Message delivery, opt-out, and support-request records
• Technical information reasonably necessary to operate, secure, and improve the website and forms

How We Use Information

We may use submitted information to:

• Respond to an inquiry or request
• Confirm that a submission was received
• Provide information about opportunities, services, interviews, training, appointments, or events requested by the individual
• Schedule or reschedule interviews and appointments
• Provide customer support
• Send account-related or operational notifications
• Maintain consent and compliance records
• Protect our systems and prevent misuse
• Improve our website, forms, communications, and services
• Meet applicable legal and regulatory obligations

SMS and Mobile Communications

Virtual Impact sends SMS messages only when an individual has provided the required consent.

Where SMS consent is collected through a website form, the SMS consent option is presented separately and is not selected by default.

An individual may submit the primary form without agreeing to receive SMS messages.

By voluntarily opting in, an individual agrees to receive recurring SMS messages from Virtual Impact concerning their information request, recruitment or interview follow-up, training information, appointments, event reminders, customer support, account updates, and related communications.

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

To stop receiving messages, reply STOP.

For assistance, reply HELP or contact Virtual Impact at: onboarding@virtual-impact.com

Mobile Information and Consent Data

Virtual Impact does not sell, rent, share, or otherwise provide mobile phone numbers, text-message opt-in data, or messaging-consent information to third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text-message originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Service providers may process mobile information solely on Virtual Impact’s behalf when necessary to provide services such as message delivery, hosting, CRM functionality, security, data storage, or technical support.

These service providers are not permitted to use the information for their own marketing or promotional purposes.

Other Information Sharing

Virtual Impact does not sell or rent personal information.

We may disclose personal information:

• To authorized personnel who need it to respond to an individual’s request
• To service providers performing services on our behalf
• When required by law, legal process, or a valid governmental request
• When reasonably necessary to protect the rights, safety, property, or security of Virtual Impact or others

Nothing in this section authorizes mobile phone numbers, SMS opt-in data, or messaging-consent information to be shared with third parties or affiliates for their marketing or promotional purposes.

Data Retention

We retain personal information and consent records only as long as reasonably necessary to:

• Respond to requests
• Provide requested communications
• Maintain compliance records
• Resolve disputes
• Protect our systems
• Meet legal and regulatory obligations

Eligible deletion requests may be submitted using the contact information below.

Data Security

Virtual Impact uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic transmission or storage method can be guaranteed to be completely secure.

Your Choices

Depending on applicable law, individuals may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Withdrawal of SMS consent

SMS consent may be withdrawn at any time by replying STOP.

External Platforms

If an individual submits information through an external platform such as Facebook or Instagram, that platform may separately collect and process information under its own privacy policy.

Virtual Impact’s use of information received from those platforms is governed by this Privacy Policy.

Changes to This Policy

Virtual Impact may update this Privacy Policy periodically.

Changes will be posted on this page with a revised “Last Updated” date.

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